The Tłı̨chǫ Investment Corporation (TIC) has 100% ownership of three retail stores and motels, and operates a petroleum, oil , lubricant division (community fuel delivery/gas station) in each of the beautiful Tłı̨chǫ communities of Whatì, Gamètì, and Wekweètì. We are looking to build our management team within those communities and are sourcing applicants for the following role , located in Whatì, NT.
Reporting to the Community Operations Leader, the Community Operations Manager will be responsible for providing day to day oversight and management of the community store, motel, and petroleum/oil/lube operations, while ensuring excellent customer service and financial accountability/management. You will lead the store/motel/POL team in the execution of the organization's operations and oversee all activities to ensure that customer service standards and performance targets are achieved.
Responsibilities:
- Oversee all aspects of the operations of the community store and motel, including it's fuel services (POL) division
- Represent the company in its dealings with customers, the general public, and governments
- Maintain excellent customer relations and quality service
- Coordinate staff recruitment and training of staff
- In conjunction with the Community Operations Leader, develop performance objectives for each staff member and perform annual and mid-year performance assessments
- In conjunction with the Community Operations Leader, identify staff training and organize seminars, workshops and instructional training relevant to their roles
- Supervise and manage staff performance on a day to day basis
- Follow, apply and adhere to Tlicho Investment Corporation (TIC) established policies and procedures
- Ensure safe, clean and organized environment for employees and customers
- Manage monetary/financial transactions responsibly and diligently
- Ensure pricing of products/services/accommodations is in line with established guidelines and practices
- Provide daily financial reports and information to TIC’s finance team in a timely manner with the ability to respond to specific inquiries knowledgeably and accurately
- Manage and maintain product inventory records
- Provide input into the annual operational and capital budgets and provide recommendations on budget amendments
Skills/Qualifications:
- Great organizational skills;
- Excellent communication, leadership, training and mentoring skills;
- Ability to work independently and productively;
- Ability to identify hazards and assist with removing/fixing safety hazards;
- Strong Computer Skills using Microsoft Office and Quickbooks;
- Personal commitment to participating in community relations activities to support community development and further the Tlicho Retail Operations and hospitality brands;
- Ability and desire to develop in-depth understanding our customers and values;
- Extensive knowledge of retail merchandising and operational execution practices;
- Must have previous experience in retail and hospitality management;
- Minimum 3 years of retail experience in an management capacity;
- Ability to maintain excellent customer relations and quality services;
- Class 5 Drivers license required;
- Ability to speak and/or understand the Tlicho Language considered a strong asset.
What We Offer:
- Competitive salary
- Relocation and housing assistance
- Comprehensive benefits package
- Vacation Travel Allowance
- Eligibility for Northern Tax Credit
- Opportunity to immerse yourself in small town/culturally rich life and experience a culturally diverse environment
If you feel you are the perfect candidate for this unique role, please submit your application/resume no later than 5 p.m. (MST), on Friday, June 10, 2022.
Masi Cho for your interest!