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New Job Posting Available! - Community Operations Leader

New Job Posting Available! - Community Operations Leader

The Tlicho Investment Corporation is excited to announce this challenging and rewarding Management (developmental) opportunity within our Community Operations business unit.

 

Reporting to the Tlicho Investment Corporation's (TIC) Chief Executive Officer, the Community Operations Leader is a key management role responsible for participating in a phased/developmental approach towards fully overseeing the management and operations of the retail (community general stores/post offices/limited banking services), motel (community motels and bed and breakfast operations), petroleum/oils/lubes (POL - gas station/community fuel delivery) and property management businesses in the Tlicho communities of Whati, Wekweeti, Gameti and Behchoko, NT;  serving as a key liaison between the Community Operations Managers/staff and TIC’s corporate services teams.

 

The Community Operations Leader will be initially directly responsible for the management/supervision of three (3) experienced Community Operations Managers and will work closely with them in the areas of continuous improvement, training and development, financial management, performance management, community involvement and overall business operational efficiency and effectiveness.  

 

The incumbent will be heavily focused on learning all aspects of the businesses and industries that we operate/operate in, learning from the current community and corporate management team members and staff, and demonstrating the motivation and willingness to continuously grow, develop and assume additional areas of responsibility over time and under the mentorship from the TIC executive leadership team.

 

The duration of each phase in this developmental approach will be dependent on the skill level, knowledge, education, and previous relevant employment experience of the successful candidate. Each of these phases will include a review with the CEO and VP Human Resources, every 30 days to evaluate status of progress on the learning curve/through the outlined phases. Expectations and results will be reviewed regularly.

 

Phase 1: Observation/information gathering/business operations familiarity

 

Scope

 

  • Three direct reports (Community Operations Managers)
  • Whati, Wekweeti and Gameti operations
  • Retail operations, motel operations, POL operations
  • No financial approval authority
  • No/limited decision-making authority.

 

Responsibilities

 

  • Gathering information from various sources/resources to learn/familiarize self with all aspects of community business operations (retail management, hospitality management, POL management, personnel resources, financial resources)
  • Relationship building with Community Operations Managers and staff
  • Relationship building with TIC corporate services staff and associated support operations (Human Resources, Finance, Health, Safety & Environmental, Information Technology)
  • Participating in, however not directly making business decisions
  • Reviewing, however not directly approving financial decisions/expenditures
  • Participating in, however not directly making decisions impacting personnel
  • Reviewing relevant operational processes and procedures
  • Reviewing relevant business/service contracts
  • Making operational recommendations where applicable
  • Attending regular management meetings
  • Consult with CEO regarding decisions and key learning progression
  • Other learning/developmental responsibilities/duties as may be identified, required and/or delegated

 

Phase 2: Active Management

 

Scope

 

  • Three direct reports (Community Operations Managers)
  • Whati, Wekweeti and Gameti operations
  • Retail operations, motel operations, POL operations
  • Financial approval authority up to limits as outlined in TIC’s Authorization and Delegation Table

 

Responsibilities

 

  • Participating in and approving personnel hiring/discharging decisions
  • Managing and ensuring timely and consistent actioning of personnel progressive disciplinary measures
  • Regular 1:1 meetings with direct (and occasionally indirect) staff to ensure continuous communication and alignment
  • Managing and ensuring timely and thorough application of TIC’s Performance Management Program throughout the operations
  • Making approval decisions for time off requests from direct reports
  • Reviewing/approving payroll submissions
  • Recommending/developing/implementing new policies and/or operational procedures geared towards continuous improvement and quality control
  • Actively seeking solutions to issues/concerns to ensure prompt resolution and minimal business/financial/personnel impact
  • Recommending capital and/or business operational improvement initiatives
  • Participating in budget development/review process
  • Presenting financial and business status reports
  • Providing financial information to TIC’s finance team in a timely manner with the ability to respond to specific inquiries knowledgeably and accurately
  • Assuming responsibilities of Community Operations Managers in their absence
  • Participating on the Occupational Health and Safety Committee as a Management representative
  • Providing guidance and support to community staff members
  • Ensuring high standards of customer service and safety is upheld in all operations
  • Identifying opportunities for further education and training for self and staff/management
  • Preparing and presenting reports to management
  • Tracking and managing Key Performance Indicator data and making relevant recommendations based on results
  • Representing TIC in dealings with customers, the public, stakeholders and government representatives
  • Providing ongoing support to Community Operations Managers
  • Conducting monthly travel to each community

 

Phase 3: Expanded Business Scope/Responsibility

 

Scope

 

  • Four direct reports (Community Operations Managers and Property Manager)
  • Whati, Wekweeti, Gameti and Behchoko operations
  • Retail operations, motel operations, POL operations, Property Management Operations
  • Financial approval authority up to limits as outlined in TIC’s Authorization and Delegation Table, with exception of Property Management financial approval authority

 

Responsibilities

 

  • Gathering information from various sources/resources to learn/familiarize self with all aspects of Property Management business operations
  • Relationship building with Property Management manager and staff
  • Participating in, however not directly making business decisions related to Property Management
  • Reviewing, however not directly approving financial decisions/expenditures related to Property Management
  • Reviewing relevant Property Management operational processes and procedures
  • Reviewing relevant Property Management business/service contracts
  • Making Property Management operational recommendations where applicable
  • All responsibilities/duties as outlined in Phase 2

 

Phase 4: Full Management Authority

 

Scope

 

  • Four direct reports (Community Operations Managers and Property Manager)
  • Whati, Wekweeti, Gameti and Behchoko operations
  • Retail operations, motel operations, POL operations, Property Management Operations
  • Financial approval authority up to limits as outlined in TIC’s Authorization and Delegation Table

 

Responsibilities

 

  • Participating in and approving personnel hiring/discharging decisions
  • Managing and ensuring timely and consistent actioning of personnel progressive disciplinary measures
  • Managing and ensuring timely and thorough application of TIC’s Performance Management Program throughout the operations
  • Making approval decisions for time off requests from direct reports
  • Reviewing/approving payroll submissions
  • Recommending/developing/implementing new policies and/or operational procedures geared towards continuous improvement and quality control
  • Actively seeking solutions to issues/concerns to ensure prompt resolution and minimal business/financial/personnel impact
  • Recommending capital and/or business operational improvement initiatives
  • Participating in budget development/review process
  • Presenting financial reports
  • Providing financial information to TIC’s finance team in a timely manner with the ability to respond to specific inquiries knowledgeably and accurately
  • Assuming responsibilities of Community Operations Managers and Property Manager in their absence
  • Participating on the Occupational Health and Safety Committee as a Management representative
  • Providing guidance and support to community staff members
  • Ensuring high standards of customer service and safety is upheld in all operations
  • Identifying opportunities for further education and training for self and staff/management
  • Preparing and presenting reports to Senior Management including CEO
  • Developing, tracking, and managing Key Performance Indicator data and making relevant recommendations based on results.
  • Representing TIC in dealings with customers, the public, stakeholders and government representatives
  • Providing ongoing support to Community Operations Managers and Property Manager
  • Conducting monthly travel to each community

 

 

To be eligible to be considered for this role, the ideal successful candidate will:

 

  • Hold a university degree or a certificate or diploma in business administration, business management or other relevant area(s) of study
  • Ideally have 5 years experience working at a relevant management/supervisory capacity
  • Have the ability to both speak and understand the Tlicho language (mandatory requirement)
  • Hold a Class 5 Driver’s license (mandatory requirement)
  • Have the ability and flexibility to travel regularly throughout the Tlicho region for business purposes

 

Deadline for applications is noon on Thursday, February 25, 2021

Apply Here